Account & Data Deletion

OTHERWORK Account + Data Deletion Policy

Effective September 5, 2026

OTHERWORK allows eligible account owners to initiate full account deletion from inside the app.

How to delete

Sign in and open Account & Billing → Delete OTHERWORK Account. Re-enter your current password, type DELETE, and confirm the permanent-deletion warning.

What deletion removes

For an eligible studio-owner account, deletion removes the login account and active studio workspace, including associated client records, photos referenced by the workspace where technically attributable, appointments, formulas, mix records, forms, inventory, website content, communications and business records that are not required to be retained.

Backups and required retention

Deleted active data may remain temporarily in encrypted operational backups until those backups expire through the rolling retention schedule, currently approximately 14 days. Narrowly limited records may be retained longer where required for tax, payment, fraud-prevention, security or other legal obligations.

Subscription cancellation is separate

If you subscribed through Apple, deleting the OTHERWORK account does not cancel Apple billing. Cancel the subscription through your Apple Account if you do not want future renewals. The app repeats this warning before deletion and links to Apple subscription management.

If you cannot sign in

Contact support@otherwork.app. We may ask you to verify account ownership before processing a request.